Yesterday the weather was terrible. In fact it was so bad only three people managed to get into the credit union. Not many but enough to be there in case any member showed up. Some did. We couldn’t offer a full set of services but we managed. It wasn’t that everyone else wasn’t working. Those that couldn’t make it were able to do some important work from home. Kudos go to Susan, Veronica and Rupe for braving the weather and getting in to manage the fort! Thank you all.
Yesterday we had our annual late spring BBQ at the credit union with about 150 people attending. Of course our President was the chief cook and had help from Kari. It was great to see everyone and have some time to catch up. At least the weather was half decent, no rain!
It’s that crazy time of year again! RRSP has been the buzz word and the enthusiasm abundant! Added to the excitement there are always those of us who tend to leave things til the last minute when we know it’s coming around a year in advance! Oh well, we are as busy as I can recall from my past 15 years at this time so things are good. I think that saving for one’s future has finally caught on for the younger generation.
Speaking of saving for the future, won’t it be interesting as to how the new Budget’s “TFSA” (tax-free savings account) is received by Canadians. Fancy that…the Federal Government is enthusiastic about trying to reduce our tax dollars or is it a pre-election ploy that will be axed with the next change of government?
At this point everything is working with our banking system. A few staff members have been at the credit union all night with the conversion of our switch and operating system. At this point we see no problems and will continue testing and monitoring throughout the day.
If you do have any problems with your MemberCard transactions or anything else please call the branch. We’ll be there all day.
We are changing switch service providers and replacing our ATM. Switch services provide the communication between the point of use of your MemberCard and the banking system. This change is due to the MemberCard issues experienced since October 2006. Working with this new switch service provider will provide us with an opportunity to develop and enhance current and future products and services. We feel this provider has the ability to be adaptable and flexible in order to accommodate our unique circumstances and workflow.
All MemberCard activity will be unavailable from 2:00 a.m. to 6:00 a.m. Monday January 28, 2008. Your MemberCard will not work during this time. Please make alternate arrangements.
The ATM at the branch will be unavailable on Monday January 28, 2008 for approximately 48 hours. A new one is being installed. If a deposit is required during this time, you may place it in the Night Deposit which is located to the left of the ATM and a staff member will process your deposit the next business day.
If you would like to be notified by text message or email when services are restored, please contact the branch to be added to the notification list. If you currently subscribe to our MemberNote product, you will be notified via your MemberNote address. Your address can be updated or changed at any time through MemberDirect (internet banking). We will be updating this blog throughout the day.
We are sorry for any inconvenience these changes may cause. Should you have any questions, please feel free to contact the branch at 604.856.7761.
We have a position open that we are wanting to fill. It is an entry level job as a Member Service Representative. If anyone is interested please contact the credit union. We are currently interviewing people and are hoping to be able to hire someone by the end of the month.
Since Sunday we have had nothing but problems with our switch provider, Open Solutions. The switch is what controls the electronic transactions that are created when members use their MemberCard. When the switch doesn’t work anything you do with the card is affected. We have sent out e-mail messages, text messages and answered the telephones for the past two days trying to help in anyway we can. But we are held hostage by the inability of our outside supplier to make this work. This has been happening too many times and we have decided to move to another supplier Threshold early next year. We thank you for your patience. Please call us at anytime if we can offer assistance in anyway. We have been told it will be fixed shortly.
We had a lively discussion this afternoon and came to the conclusion that we need more than just the half day Saturday for a Jean’s Day. So tomorrow is the official start of Jean’s Day on Friday. We now have 1.5 days available for wearing Jeans. The .5 day is Saturday where we are only open from 9 – 1 p.m.
We are also preparing something about what we are doing to manage the risk of fraud with MemberCard. Over the past year there has been a steady increase of fraudulent transactions. That was a key reason for the development of the MemberNote product. But there are other areas that everyone needs to know about to combat this problem. We’ll let you know about these in an upcoming post.