Archive for November, 2007

Nov 14 2007

Apologies

Published by admin under Members

Since Sunday we have had nothing but problems with our switch provider, Open Solutions. The switch is what controls the electronic transactions that are created when members use their MemberCard. When the switch doesn’t work anything you do with the card is affected. We have sent out e-mail messages, text messages and answered the telephones for the past two days trying to help in anyway we can. But we are held hostage by the inability of our outside supplier to make this work. This has been happening too many times and we have decided to move to another supplier Threshold early next year. We thank you for your patience. Please call us at anytime if we can offer assistance in anyway. We have been told it will be fixed shortly. 

2 responses so far